Consumers have the following right of withdrawal:

Cancellation Policy

Cancellation Policy

You have the right to withdraw within fourteen days without giving a reason this contract. The withdrawal period is fourteen days from the date, who have taken the final goods in possession to buy or indicated by you third party other than the carrier or has.

In order to exercise your right of withdrawal, you must send us

Conaskin GmbH
Schauenburgerstr. 116
24118 Kiel
E-mail: contact@conaskin.de
Tel: + 49 431 5606-801
Fax: + 49 431 5606-827

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

You can use the attached model withdrawal form, which is not required.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the period of fourteen days.

We bear the costs of returning the goods if the price of the goods to be returned exceeds EUR 40,00 - otherwise you bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Special Notes

There is no right of withdrawal

  • In the case of contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (Section 312g (2) No. 1 BGB).
  • in the case of contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery (Section 312g (2) No. 3 BGB).

Refund Request Form Template

(If you wish to withdraw from the contract, please fill out and return this form)

To:
Conaskin GmbH
Schauenburgerstr. 116
24118 Kiel

 

I / we * hereby revoke the contract concluded by me / us * for the purchase of the following goods:

ordered on

received at *

Name of the consumer (s)

Address of the consumer (s)

Signature of the consumer (s) (only if this is communicated on paper)

Date(s)

(*) Delete where not applicable.

 

End of revocation.